Returns & Exchanges
At Dubai Jewellers, we ensure every piece meets our luxury standards, but if you are not completely satisfied, we offer a 14-day return and exchange window for unworn items in original packaging.
Initiate Your Request
Contact our concierge team via email or our online portal with your order number and the reason for your return to receive a Return Authorization Number.
Secure Packaging
Place the jewelry in its original velvet box and protective shipping carton, ensuring all certificates of authenticity and tags are included.
Insured Shipping
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; we recommend requesting a receipt for tracking.
Quality Inspection & Refund
Once our gemologists verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing